We want you to love your new backpack — but if you’re not satisfied, we’re here to help.
Return Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original condition, and with all tags and packaging intact.
- Customer is responsible for return shipping costs unless the product is defective or incorrect.
Non-Returnable Items
- Used or visibly worn bags
- Custom or personalized items
How to Request a Return
Email us at knapsack@fcotbuowish.com with your order number and reason for return.
After approval, we will provide the return address and instructions.
Refund Process
- Once we receive and inspect the returned item, we will issue a full refund (minus shipping if applicable) within 5-10 business days.
- Refunds are credited to the original payment method.
Received a damaged or wrong item?
Contact us within 48 hours of delivery with your order number and photos. We’ll send a replacement or process a refund promptly.